Returns policy

  1. The Customer has the right, without giving any reason, to cancel the contract within 14 days of the date on which the consumer acquired the physical possession of the products or a third party, other than the carrier and specified by the Customer, took physical possession of the goods.
  2. In the event of cancellation by the Customer from the contract on the terms described above, the Customer must return the goods covered by the contract unchanged and unaltered. The return of the goods shall be made no later than 14 days from the date of withdrawal to the following address: ROSA, ul. Wilcza 3/39, 00-538 Warsaw, POLAND. That deadline is met if the consumer sends back the goods before a specified date.
  3. The right of withdrawal from a distance is not granted to the Customer in cases of sale of goods produced according to the Customer’s specifications or clearly personalized. This means that the Seller is not obliged to accept the return of goods made to order for the Customer or the Customer’s request modified (for example: engraving, customized length, handmade rings).
  4. Both the Customer and the Seller have a legal right to cancel the Sales Agreement in the event that the opposite party fails to fulfil its obligations under the Agreement within the set deadline.
  5. A return form should be attached to the returned goods.